Return Policy

Before returning product check the following:


Troubleshooting for UV-C Fixtures:
  1. If Lamp does not light ?replace Lamp and check to make sure the fixture is powered up.
  2. If Lamp ends glow only ?replace Lamp and check for proper line-in voltage from your power source.
  3. If an open circuit is detected; check all wiring, power source and/or replace ballast.
We are happy to authorize your return of any of our products, provided the following has been met:
  1. For non-working products: troubleshooting has been performed on the product as per above and the product is within it’s warranty period;
  2. For unused products: The product must have been purchased within the last 30 days, be in its original box and/or packaging, have no non-product labels attached, not damaged in any way, and therefore is resalable.
  3. The product is accompanied by all its original paperwork, instructions and/or any accessories.
  4. Then, you must contact us at 877-884-4822, or e-mail us at customerservice@UVResources.com to obtain a Return Goods Authorization (RGA) number.
  5. Fill out the RGA Request Form

Must Have ?"Returned Goods Authorization" (RGA) Number
  1. Authority for returns must be obtained from UV Resources' Customer Service Department.
  2. An RGA Request Form must be completed for each shipment and sent to UV Resources.
  3. An RGA number for each shipment will be assigned by UV Resources and the form(s) returned.
  4. Each return shipment must have, and be marked with its own RGA number.
  5. Return freight must be prepaid. Note: freight collect shipments are not accepted.
  6. No account will be credited for freight-damaged goods.
  7. A restocking charge may apply to make the return resalable.
  8. The product must be received at UV Resources?warehouse within 14 calendar days of the RGA issuance date.

Refunds

We can process returns and refunds only for those items purchased from and/or fulfilled by UV Resources. For more information about refunds call 877-884-4822, or e-mail us at customerservice@UVResources.com.

How and When Refunds Are Processed

We will notify you via e-mail of your refund once we have received and processed the returned item. In most cases, we will issue a refund in the same form of payment originally used for the purchase within 3 to 5 business days of our receiving and inspecting your return. If you paid directly from your bank account, it may take up to 10 additional business days for the credit to be posted to your bank account. If you paid by check, it will take longer for you to receive the refund. If the return and refund do not appear in Your Account within four weeks from the day you sent us your return, please e-mail us for further assistance.

If you return an order that was placed using a promotional certificate or discount, you will be refunded for the amount of the promotional offer, as these discounts were deducted from the original purchase amount. Any taxes are the responsibility of the purchaser.

Refunds from Other Sellers

Items purchased from other sellers must be returned directly to that seller.
UV Resources, LLC
P.O. Box 800370 • Santa Clarita • CA 91380
(877) 884-4822 • Fax: (661) 296-4856
www.UVResources.com